1. General information
a) Introduction
We thank you for your interest in our website and our online services. Protecting the data of our visitors and users and using the data only in the manner that our visitors and users expect is one of our highest priorities. In this regard, the following policy is designed to inform you about the processing of your personal data and your rights in relation to this processing under the Law on Protection of Personal Data and other legal provisions and regulations.

b) Controller
We, the Center for Security and Mental Health, Skopje, are the controller under the Law on Protection of Personal Data and are therefore responsible for the processing of your personal data.

c) Data Protection Officer
You can contact our Data Protection Officer using the following contact information: address: e-mail: .

2. Processing of personal data when using our website
When using our website, your visits are logged in our system. In the logs we may store the current IP address of your device, the date and time of access, the type of browser, the operating system of your device and the pages accessed. We collect this data in order to optimize and improve our website and our online services. The legal basis for the processing of this data is based on legitimate interest, i.e. our legitimate interest in protecting the website and improving the quality of our services.
In addition, during certain online activities such as registrations, surveys, applications, online orders, etc., we store your personal data that you have left in the process of these activities. The legal basis for the processing of this data is based on the performance of a contract. In order to adequately protect this data, a series of measures have been taken, including: encryption, security passwords, access control, segregation of duties, etc.

a) Newsletter subscription/e-mail subscription form
If you wish, you can subscribe to receive the newsletter via the website in the E-Notifications section of the current activities pages and at the footer of the website. Subscription is made by filling out the subscription form. Personal data collected via the subscription form will only be processed for sending newsletters to your e-mail address and only if you have consented to this data processing. Your personal data will be processed until you unsubscribe from the newsletter by clicking on the “unsubscribe” link in each newsletter e-mail we send you.

b) Contact form
If you wish to contact us, you can do so via the contact form. The personal data you provide via the contact form will only be processed to respond to your request. Filling out and submitting the contact form constitutes an affirmative action by which you give us your consent to process the data from the contact form.

c) Cookies
To simplify and improve the user experience of the website, as well as to enable the use of certain functions, we use "cookies". Cookies are small text files that can be stored on your device. Some of the cookies we use are deleted after the end of the browser session. Other cookies remain on your device and allow us or our partners to recognize your browser on your next visit. To learn more about how we use cookies, you can access our "Cookie Policy".

d) Data recipients
In the process of providing the services, we may use services from third-party companies to process your personal data. These third-party companies may be located in countries inside and outside the European Union (EU) and the European Economic Area (EEA). We ensure that these third parties process personal data in accordance with European data protection legislation in order to guarantee an adequate level of data protection. We do not transfer personal data to other recipients, unless we are legally obliged to do so.

e) Data retention period
Your personal data obtained through our website are retained until the purpose for which they were required has been fulfilled. Exceptions to this rule are cases where we are legally obliged to retain your data for the purpose of providing information to government authorities, such as financial and tax authorities. In these cases, the data retention periods according to legal regulations must be respected, where the retention period for certain data may be 5 years or more. Data retention periods may also be extended due to our legitimate interest, such as to ensure security, prevent misuse or prosecute criminal offenders.

3. Your rights
As a data subject, you can contact us regarding data protection in order to exercise your rights. Your rights are as follows:
• The right to receive information about the processing of your data and a copy of your data;
• The right to request the correction of inaccurate data or the completion of incomplete data;
• Right to request the erasure of personal data;
• Right to request the restriction of data processing;
• Right to receive your personal data in a structured, commonly used and machine-readable format and the right to request the transmission of these data to another controller;
• Right to object to data processing;
• Right to withdraw consent at any time in order to stop data processing based on your consent;
• Right to lodge a complaint with the competent supervisory authority: “Personal Data Protection Agency”